training

Master Trainer Spotlight – Andy Konkle

ANDY KONKLE General Manager Chartwells at Cleveland State University Andy Konkle is the previous Director of Operations for Levy Restaurants at the Huntington Convention Center of Cleveland. He is currently the General Manager for Chartwells at Cleveland State University. Andy has been a TEAM trainer since January of 2008 and a Master Trainer since May...

BEST PRACTICES ON DISPLAY: Have a Responsibility Plan this Fourth of July

However your celebrations may look this year, make sure you celebrate the birth of our nation safely. This Independence Day, TEAM Coalition and the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) want to remind drivers that if you plan to drink, it’s essential that you plan for a sober designated driver. If...

Master Trainer Spotlight – Randy Mayne

  RANDY MAYNE Assistant General Manager Centennial Management Randy Mayne is the Assistant General Manager for Centennial Management at the Maverik Center in West Valley City, UT, whose primary tenant is the Utah Grizzlies of the American Hockey League. Randy is responsible for all “front of house” staff for all events including concerts, sporting events,…

Master Trainer Spotlight – Greg Overstreet

  GREG OVERSTREET Director of Security Mercedes-Benz Stadium Greg Overstreet, CPP, PSP, CSSP, is the Director of Security for Mercedes-Benz Stadium in Atlanta. Greg is a 20-year veteran in public law enforcement, private security and crowd management, including 3 Super Bowls, 3 NCAA Final Fours and the 1996 Olympic Games. Greg has trained more than…

Master Trainer Spotlight – Chloe Janfaza

  CHLOE JANFAZA Director of Stadium Development and Operations Las Vegas Raiders Chloe Janfaza is the Director of Stadium Development and Operations for the Las Vegas Raiders. Her event management experience extends through three major sports leagues – NFL, MLB, and NBA. As a member of the Stadium Operations department, she oversees guest services and…

Master Trainer Spotlight – Bill Squires

  BILL SQUIRES Consultant New York Football Giants In Bill Squires’ 34-year sports and entertainment facilities and event management career, he has managed old Yankee Stadium, Giants Stadium, ESPN Wide World of Sports and FirstEnergy Stadium. He is also a past president of the Stadium Managers Association, and has been teaching the Sports Facilities and…

BEST PRACTICES ON DISPLAY: Carolina Panthers Responsibility Program

The Carolina Panthers did not let the pandemic stop them from promoting responsible drinking with their fans for the 2020 NFL season. The Panthers added the Responsibility Has Its Rewards (RHIR) sweepstakes to their website and app, allowing fans to pledge to be responsible for every Panthers game - home or away. The effort was...

Master Trainer Spotlight – Sadaf Usmani

  SADAF USMANI Guest Services Manager MetLife Stadium Company Sadaf is the Guest Services Manager for MetLife Stadium Company in East Rutherford, NJ. Sadaf has been a TEAM Trainer since January of 2015 and has trained over 3,100 employees. Sadaf became a Master Trainer in January of 2017. SADAF’S MISSION MOMENT WITH TEAM COALITION The…