training

Master Trainer Spotlight – Chloe Janfaza

  CHLOE JANFAZA Director of Stadium Development and Operations Las Vegas Raiders Chloe Janfaza is the Director of Stadium Development and Operations for the Las Vegas Raiders. Her event management experience extends through three major sports leagues – NFL, MLB, and NBA. As a member of the Stadium Operations department, she oversees guest services and…

Master Trainer Spotlight – Bill Squires

  BILL SQUIRES Consultant New York Football Giants In Bill Squires’ 34-year sports and entertainment facilities and event management career, he has managed old Yankee Stadium, Giants Stadium, ESPN Wide World of Sports and FirstEnergy Stadium. He is also a past president of the Stadium Managers Association, and has been teaching the Sports Facilities and…

BEST PRACTICES ON DISPLAY: Carolina Panthers Responsibility Program

The Carolina Panthers did not let the pandemic stop them from promoting responsible drinking with their fans for the 2020 NFL season. The Panthers added the Responsibility Has Its Rewards (RHIR) sweepstakes to their website and app, allowing fans to pledge to be responsible for every Panthers game - home or away. The effort was...

Master Trainer Spotlight – Sadaf Usmani

  SADAF USMANI Guest Services Manager MetLife Stadium Company Sadaf is the Guest Services Manager for MetLife Stadium Company in East Rutherford, NJ. Sadaf has been a TEAM Trainer since January of 2015 and has trained over 3,100 employees. Sadaf became a Master Trainer in January of 2017. SADAF’S MISSION MOMENT WITH TEAM COALITION The…

BEST PRACTICES ON DISPLAY: Help Save Lives This Super Bowl LV

Super Bowl LV is on Sunday, February 7, 2021. It is one of America’s favorite annual celebrations. Although the way we view sporting events has changed for now, we still want to make sure everyone is safe on Super Bowl Sunday. Whether you are hosting a virtual watch party, attending a socially distanced small gathering,...

Master Trainer Spotlight – Billy Langenstein

  BILLY LANGENSTEIN Director of Security Services and Investigation National Football League Billy is currently the Director of Security Services and Investigation at the National Football League specifically responsible for the West Region of the country. Working with an extremely talented team, he supports with oversight of the Fan Conduct program by analyzing gameday metrics,…

BEST PRACTICES ON DISPLAY: Lyft and GHSA Partner for Responsibility Over the Holidays

TEAM Coalition members and strategic partners are unified by a collective mission. This holiday season Lyft and the Governors Highway Safety Association (GHSA) exemplified this mission by working together for the third year to promote responsible alcohol consumption. The two organizations provided about $100,000 in grants and Lyft ride credits to State Highway Safety Offices...

Master Trainer Spotlight – Julie Taylor

  JULIE TAYLOR Senior Director of Guest Services Chicago White Sox Julie Taylor is the Senior Director of Guest Services and Diamond Suites for the Chicago White Sox. Julie has played an active role in the development of the training curriculum, and has been a TEAM Master Trainer since November of 1998. Julie has trained…

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