Master Trainer Spotlight – Andy Konkle



General Manager
Chartwells at Cleveland State University

Andy Konkle is the previous Director of Operations for Levy Restaurants at the Huntington Convention Center of Cleveland. He is currently the General Manager for Chartwells at Cleveland State University. Andy has been a TEAM trainer since January of 2008 and a Master Trainer since May of 2008. Andy has certified over 500 people.


TEAM training was written by and for facility operations managers. Andy shared that being a TEAM Master Trainer has been “something I have tried to never take for granted. TEAM is such an amazing program and being able to spend two days with trainers from all over the country [at trainer workshops] collaborating on the best way to teach front line team members and share experiences is something no other program comes close to matching.”

TEAM not only drives proper alcohol service within our venues, but it does it by teaming up every department within the operation. That teamwork that starts with TEAM training resonates throughout the operation in many different ways making the experience for our guests all the better. Andy Konkle General Manager Chartwells at Cleveland State University

The success of TEAM’s alcohol management training program rests squarely on the shoulders of facility leaders like Andy Konkle who have embraced the idea that everyone has a role and a responsibility when it comes to preventing negative fan behavior and drunk driving. Teamwork is what a successful alcohol management is all about. Andy’s efforts demonstrate that when everyone – including guest services, security, ushers, gate attendants, elevator operators, alcohol servers, suite attendants and the fans – takes responsibility, everyone wins.Jill Kiefer Executive Director TEAM Coalition

TEAM Coalition
TEAM Coalition is an alliance of professional and collegiate sports, entertainment facilities, concessionaires, stadium service providers, the beer industry, distillers, broadcasters, traffic safety experts and others working together to promote responsible drinking and positive fan behavior at sports and entertainment facilities. TEAM Coalition members and supporters include Major League Soccer, NASCAR, National Basketball Association, National Football League, National Hockey League, National Collegiate Athletic Association, Aramark, Delaware North Sportservice, Legends, Spectra, Beer Institute, National Beer Wholesalers Association, Anheuser-Busch Companies, Constellation Brands, Molson Coors, Brown-Forman, Live Nation, Lyft, National Association of Broadcasters, International Association of Venue Managers, Stadium Managers Association and the National Highway Traffic Safety Administration. For more information visit


  • In 2019, 10,142 people were killed as a result of alcohol-related (BAC > 0.08) car crashes, a decrease of 5.3% from the 10,710 fatalities in 2018.
  • Many, if not most of those lives would have been saved if people did not drive when they were impaired by alcohol or if they used sober, designated drivers or if they simply wore their seat belts.
  • Statistics and research clearly show that 21-34 year old males are the demographic most likely to be involved in an automobile crash, drive when impaired by alcohol and fail to buckle up.