TEAM training is an employee-focused, full-facility alcohol management program available to sport and entertainment facility managers. It has combined the wisdom of industry professionals from facility management and concessions.
TEAM training takes a comprehensive approach to preparing facility operations managers to train alcohol servers and event-day employees to manage the sale, service and consumption of alcohol at public gatherings.
There are two types of TEAM training:
TEAM training utilizes a train-the-trainer approach. Facility operations, concessions, and human resources managers attend a train-the-trainer workshop called an Instructor Development Program (IDP) in order to become a certified TEAM trainer.
TEAM training for facility employees is for EVERY employee working on game/event day. Whether employees serve alcohol or not, they are additional sets of eyes and ears to observe guests to ensure they are drinking responsibly and following facility policies. Employee Certification is divided into two levels.
There are in-person and online solutions for employee certification.