Master Trainer Spotlight – Billy Langenstein




Director of Security Services and Investigation
National Football League

Billy is currently the Director of Security Services and Investigation at the National Football League specifically responsible for the West Region of the country. Working with an extremely talented team, he supports with oversight of the Fan Conduct program by analyzing gameday metrics, trends and best practices in addition to evaluating innovative technology and working on best practices for special events and stadium operations. Working closely across all departments, clubs and stadiums, his goal is to deliver a safe and secure environment for all NFL events.

Spending 3.5 years with SMG as the Director of Event Services, Billy opened U.S. Bank Stadium, home to the Minnesota Vikings and, in the process, planned, implemented, and executed processes and procedures. Earning the SAFETY Act award for the venue, he was specifically, responsible for security, public safety and emergency preparedness, medical services, transportation, guest experience and event oversight. He spent five seasons with the Washington Nationals beginning as the Coordinator of Guest Services and rising to be the Director of Event Operations. He was specifically responsible for the day-to-day Guest Experience, Parking and Transportation, Housekeeping and overall event set up and break down operations.

A native of Philadelphia, Pa, Billy graduated from the University of Maryland with a Bachelor’s degree in Communication and Master’s degree in Sports Management from Georgetown University. He is currently working on achieving his Master of Business Administration (MBA) from the University of Maryland Smith School of Business. Billy is an NCS4 Industry Leader Under 40 award winner for both MLB and the NFL and has achieved the Certified Sport Security Professional (CSSP) certification. He was awarded the 2018 30 under 30 award by the International Association Venue Managers (IAVM) and he is also a 2017 20 under 40 winner by Security Systems News. His commitment to the profession is vast as he is the Vice Chair for the IAVM’s Academy of Venue Safety and Security, Professional Sport Facilities Advisory Committee for the NCS4, and a Master Trainer for Team Coalition. His true passion is in the realm of professional development and leadership by taking continuing educational classes and sharing the knowledge with his colleagues and continuing to be a student in the industry


Successful alcohol management takes a team. Being able to work alongside my teammates from parking, guest services, security, cleaning to food and beverage and apply the tools that we learn in training is what makes a successful operation. Anytime that you bring a large amount of passionate fans together regardless of the sport or entertainment and you give them the opportunity to consume alcohol, there are going to be risks that you will have to manage, however, when you can incorporate TEAM Coalition’s training into the event day operation, everyone can go home a winner.

As event and venue professionals we have a commitment to deliver a safe, secure and memorable experience to our guests. TEAM Coalition provides us the tools for our teams to be successful when planning our operations and interacting with our guests. The training gives us the ability to make it fun, creative and impactful, where we are learning  and growing together. <span class="su-quote-cite"><strong>Billy Langenstein</strong><br /> Director of Security Services and Investigation<br /> National Football League</span>
The success of TEAM’s alcohol management training program rests squarely on the shoulders of facility leaders like Billy Langenstein who have embraced the idea that everyone has a role and a responsibility when it comes to preventing negative fan behavior and drunk driving. Teamwork is what a successful alcohol management is all about. Billy’s efforts at the NFL demonstrate that when everyone – including guest services, security, ushers, gate attendants, elevator operators, alcohol servers, suite attendants and the fans – takes responsibility, everyone wins.<span class="su-quote-cite"><strong>Jill Kiefer</strong><br /> Executive Director<br /> TEAM Coalition</span>
TEAM Coalition
TEAM Coalition is an alliance of professional and collegiate sports, entertainment facilities, concessionaires, stadium service providers, the beer industry, distillers, broadcasters, traffic safety experts and others working together to promote responsible drinking and positive fan behavior at sports and entertainment facilities. TEAM Coalition members and supporters include Major League Soccer, NASCAR, National Basketball Association, National Football League, National Hockey League, National Collegiate Athletic Association, Aramark, Delaware North Sportservice, Legends, Spectra, Beer Institute, National Beer Wholesalers Association, Anheuser-Busch Companies, Constellation Brands, Molson Coors, Brown-Forman, Live Nation, Lyft, National Association of Broadcasters, International Association of Venue Managers, Stadium Managers Association and the National Highway Traffic Safety Administration. For more information visit


  • In 2019, 10,142 people were killed as a result of alcohol-related (BAC > 0.08) car crashes, a decrease of 5.3% from the 10,710 fatalities in 2018.
  • Many, if not most of those lives would have been saved if people did not drive when they were impaired by alcohol or if they used sober, designated drivers or if they simply wore their seat belts.
  • Statistics and research clearly show that 21-34 year old males are the demographic most likely to be involved in an automobile crash, drive when impaired by alcohol and fail to buckle up.