Master Trainer Spotlight – Marie Eslick




Human Resources Manager
Delaware North Sportservice

Marie has been a TEAM trainer since 2001. Marie has trained and certified nearly 6,7000 Sportservice employees at Progressive Field in Cleveland, OH and Target Field and Target Center in Minneapolis, MN. Marie became a Master Trainer in 2004. She has trained 571 new TEAM trainers.


One of the positive outcomes of embracing TEAM training is the consistently high remarks scored on alcohol mystery shops conducted by our internal staff and the company-hired outside organization. This shows that the associates and management staff are committed to responsible alcohol service during interactions with fans.

Being a Master Trainer for TEAM has been one of the highlights of my career. Knowing that I am training the trainers that will go back to their venues and train their associates in what it means to serve alcohol responsibility is humbling but also gratifying. Seeing the trainers make the connection between responsible alcohol service and fan experience in their venue and how the associates are the frontline in ensuring that the policies and procedures are implemented is a wonderful feeling as a Master Trainer for TEAM.<span class="su-quote-cite"><strong>Marie Eslick</strong><br /> Human Resources Manager<br /> Delaware North Sportservice</span>
The success of TEAM’s alcohol management training program rests squarely on the shoulders of facility leaders like Anne Wheat who have embraced the idea that everyone has a role and a responsibility when it comes to preventing negative fan behavior and drunk driving. Teamwork is what a successful alcohol management is all about. Anne’s efforts at MetLife Stadium demonstrate that when everyone – including guest services, security, ushers, gate attendants, elevator operators, alcohol servers, suite attendants and the fans – takes responsibility, everyone wins.<span class="su-quote-cite"><strong>Jill Kiefer</strong><br /> Executive Director<br /> TEAM Coalition</span>
TEAM Coalition
TEAM Coalition is an alliance of professional and collegiate sports, entertainment facilities, concessionaires, stadium service providers, the beer industry, distillers, broadcasters, traffic safety experts and others working together to promote responsible drinking and positive fan behavior at sports and entertainment facilities. TEAM Coalition members and supporters include Major League Soccer, NASCAR, National Basketball Association, National Football League, National Hockey League, National Collegiate Athletic Association, Aramark, Delaware North Sportservice, Legends, Spectra, Beer Institute, National Beer Wholesalers Association, Anheuser-Busch Companies, Constellation Brands, Molson Coors, Brown-Forman, Live Nation, Lyft, National Association of Broadcasters, International Association of Venue Managers, Stadium Managers Association and the National Highway Traffic Safety Administration. For more information visit


  • In 2018, 10,511 people were killed as a result of alcohol-related (BAC > 0.08) car crashes, an decrease of 3.6% from the 10,908 fatalities in 2017.
  • Many, if not most of those lives would have been saved if people did not drive when they were impaired by alcohol or if they used sober, designated drivers or if they simply wore their seat belts.
  • Statistics and research clearly show that 21-34 year old males are the demographic most likely to be involved in an automobile crash, drive when impaired by alcohol, and fail to buckle up.