Master Trainer Spotlight

08/24/2020

ANNE WHEAT

Vice President, Guest Services and Special Projects
MetLife Stadium

Anne has been a TEAM trainer since January 2000. At MetLife Stadium, home of the New York Giants and New York Jets, Anne addresses guest concerns, trains all seasonal staff and is responsible for a guest services staff more than 650 people strong all while promoting the message of responsibility. Anne’s career spans over 20 years including her time at the Chicago White Sox, professional theater and retail stores. Anne became a TEAM Master Trainer in May of 2005 and has certified more then 10,000 employees.

ANNE’S MISSION MOMENT WITH TEAM COALITION

The reality for any venue in which alcohol is served is that alcohol-related issues may lead to a law suit. For Anne, one of her most memorable moments was when, while being deposed, a person she trained not only recounted the four signs of impairment but also credited TEAM. It was a great reminder that making a commitment to alcohol management really matters. It is a tool to give employees to protect themselves, the guests and the facility.

The idea that TEAM Training is built on committed trainers who are embedded inside the facility is its core differentiator. I cannot tell you the number of times that I cross paths with someone during an event and they want to tell me their story about when they have made a difference for our guests. While it may be scary to think about standing in front of a training room, the end result is lasting and substantial. Take the program, use your voice and make it yours!Anne Wheat
Vice President, Guest Services and Special Projects
MetLife Stadium

The success of TEAM’s alcohol management training program rests squarely on the shoulders of facility leaders like Anne Wheat who have embraced the idea that everyone has a role and a responsibility when it comes to preventing negative fan behavior and drunk driving. Teamwork is what a successful alcohol management is all about. Anne’s efforts at MetLife Stadium demonstrate that when everyone – including guest services, security, ushers, gate attendants, elevator operators, alcohol servers, suite attendants and the fans – takes responsibility, everyone wins.Jill Kiefer
Executive Director
TEAM Coalition

TEAM Coalition

TEAM Coalition is an alliance of professional and collegiate sports, entertainment facilities, concessionaires, stadium service providers, the beer industry, distillers, broadcasters, traffic safety experts and others working together to promote responsible drinking and positive fan behavior at sports and entertainment facilities. TEAM Coalition members and supporters include Major League Soccer, NASCAR, National Basketball Association, National Football League, National Hockey League, National Collegiate Athletic Association, Aramark, Delaware North Sportservice, Legends, Spectra, Beer Institute, National Beer Wholesalers Association, Anheuser-Busch Companies, Constellation Brands, Molson Coors, Brown-Forman, Live Nation, Lyft, National Association of Broadcasters, International Association of Venue Managers, Stadium Managers Association and the National Highway Traffic Safety Administration. For more information visit TEAMCoalition.org.

US DOT / NHTSA 2018 NATIONAL DATA:

In 2018, 10,511 people were killed as a result of alcohol-related (BAC > 0.08) car crashes, an decrease of 3.6% from the 10,908 fatalities in 2017.
Many, if not most of those lives would have been saved if people did not drive when they were impaired by alcohol or if they used sober, designated drivers or if they simply wore their seat belts.
Statistics and research clearly show that 21-34 year old males are the demographic most likely to be involved in an automobile crash, drive when impaired by alcohol, and fail to buckle up.

Author: elizabethteamcoalition