Training Resources – Master Trainers

TEAM Master Trainers

• Gerald Barajas

  Gerald Barajas

  Gerald Barajas is a long-time Master Trainer based in Denver, CO. Gerald has been certified as a TEAM trainer since 2001 and has certified more than 12,300 employees in the TEAM program. Gerald became a TEAM Master Trainer in December of 2005.



• George Cunningham

  George Cunningham
  

  George Cunningham is Chief Operating Officer for Rose Bowl Operating Company where he oversees the day to day and event day operations of the Rose Bowl Stadium as well as manages client relations, maintain and grow vendor relationships, and scout and book new events. Prior to taking his position with Rose Bowl, George worked as a Branch Manager for Contemporary Services Corporation. George became a TEAM Trainer in May of 2011, has been a Master Trainer since May of 2012 and has certified more than 170 employees.



• Marie Eslick

  Marie Eslick

  Marie Eslick is the Human Resources Manager for Delaware North Sportservice at Progressive Field in Cleveland, OH, and has been a TEAM trainer since March of 2001. Marie is an essential member of the team that is responsible for training all employees and volunteers with Sportservice and has certified over 6,600 people. Marie became a Master Trainer in July of 2004.



• Chloe Janfaza

  Chloe Janfaza

  Chloe Janfaza is the Director of Stadium Development and Operations for the Las Vegas Raiders. Her event management experience extends through three major sports leagues, NFL, MLB, and, NBA. As a member of the Stadium Operations department, she oversees guest services and training committees for the club and works with stadium partners to uphold best practices during all events at Allegiant Stadium. Chloe became a TEAM trainer in 2016 and a TEAM Master trainer in 2020. She has certified more than 120 employees.



• Jill Kiefer

  Jill Kiefer

  

  Jill joined the TEAM Coalition as executive director in the spring of 2002. She has served as a master trainer since 2004. In that time she has led 65 Instructor Development Program (IDP) workshops and certified over 2,000 trainers. She also conducts TEAM training at the employee level for various organizations and facilities from professional sports to college venues. Jill has certified more than 5,400 employees and non-profit volunteers.



• Andy Konkle

  Andy Konkle

  Andy Konkle is the previous Director of Operations for Levy Restaurants at the Huntington Convention Center of Cleveland. Andy has been a TEAM trainer since January of 2008 and a Master Trainer since May of 2008. Andy has certified over 600 people.



• Billy Langenstein

  Billy Langenstein

  Billy Langenstein is the Director of Security Services and Investigation for the National Football League. Billy was previously the Director of Event Services for SMG at U.S. Bank Stadium, home of the Minnesota Vikings. Billy become a certified TEAM trainer in 2013 and a Master Trainer in 2016. Billy has certified more than 550 people.



• Vicki Malko

  Vicki Malko

  Vicki Malko is the former Assistant Director of Special Events at MetLife Stadium, where she ensured that fans coming to see the Giants, the Jets or Super Bowl XLVIII all had a positive experience. Vicki has certified more than 3,000 people since becoming a trainer in January 2012. She became a Master Trainer in April 2014.



• Randy Mayne

  Randy Mayne 

  Randy Mayne is the Assistant General Manager for Centennial Management at the Maverik Center in West Valley City, UT, whose primary tenant is the Utah Grizzlies of the American Hockey League. Randy is responsible for all “front of house” staff for all events including concerts, sporting events, corporate functions, and even some of the 2002 Winter Olympic events. Randy became a trainer in 2002 and a Master Trainer in 2003. Randy has certified over 750 people.



• Emily Molino

  Emily Molino

  Emily Molino is the Traveling Support Manager for Legends on the West Coast. She previously worked as the Premium Food and Beverage Manager for Legends at the Golden 1 Center in Sacramento, CA. Emily become a TEAM trainer in 2008 and a Master Trainer in 2015. She has certified more than 1,500 people.



• Rishi Nigam

  Rishi Nigam

  Rishi Nigam is the CEO and Founder of Franklin Junction, a digital platform redefining restaurant economics through the power of e-commerce. Previously he was the Chief Operating Officer for Crews Enterprises, which provides concessions to several international airports. Prior to that, Rishi was the Vice President for Americrown, formerly a division of the International Speedway Corporation. Rishi become a TEAM trainer in 2011 and a Master Trainer in 2016. He has certified more than 200 people.

• Greg Overstreet

  Greg Overstreet

  Greg Overstreet is the Director of Security for Mercedes-Benz Stadium in Atlanta. Greg is a 20-year veteran in public law enforcement, private security and crowd management, including 3 Super Bowls, 3 NCAA Final Fours and the 1996 Olympic Games. Greg has trained more than 390 security personnel in the TEAM training program since becoming a TEAM Trainer in 2008. Greg first became a TEAM Master Trainer in 2014.



• Jay Satenspiel

  Jay Satenspiel

  Jay Satenspiel is the Senior Vice President for Spectra Venue Management and Food Services & Hospitality in Phoenix, AZ. In his career, Jay has served as food and beverage General Manager for minor league and MLB Spring Training ballparks, Director of Operations for a NASCAR track and Director of Concessions for an MLB ballpark as well as for an NFL stadium. Jay has been a certified TEAM trainer since 2007 and has trained over 650 employees. Jay became a TEAM Master Trainer in July of 2013.



• Tom Schlaker

  Tom Schlaker

  Tom Schlaker is the Director of Operations for Delaware North Sportservice at Busch Stadium, home of the St. Louis Cardinals. Tom has been instrumental in both TEAM training and the designated driver program implementation at Busch Stadium. Tom became a trainer in 2007 and a Master Trainer in 2011. He has certified 250 stadium employees.



• Aaron Schmitt

  Aaron Schmitt

  Aaron Schmitt is the Regional Director Southeast for S.A.F.E. Management, based out of the Mercedes-Benz Stadium in Atlanta. Aaron has certified over 7,500 event staff and continually promotes responsible alcohol management practices during events. Aaron has been certified as a TEAM trainer since 2006 and became a TEAM Master Trainer in April of 2007.



• Tim Schmitt

  Tim Schmitt

  Tim Schmitt is the Security Manager for the Buffalo Sabres as well as the Branch Manager for Contemporary Services Corporation in Buffalo, New York. Tim has been certified as a TEAM trainer since 2007 and has trained over 2,200 employees in the TEAM program. Tim became a TEAM Master Trainer in August of 2012.



• Bill Squires
  

  Bill Squires

  In Bill Squires’ 34-year sports and entertainment facilities and event management career, he has managed old Yankee Stadium, Giants Stadium, ESPN Wide World of Sports and FirstEnergy Stadium. He is also a past president of the Stadium Managers Association, and has been teaching the Sports Facilities and Events Management course in the School of Professional Studies (graduate program) at Columbia University since 2007. He is the liaison between the New York Football Giants organization and the MetLife Stadium management team on all operational matters. Bill attended one of the first training sessions while working for the New York Yankees in May 1987. Bill has been a TEAM Master Trainer since January of 2000 and has trained more than 660 trainers.

  Master Trainer, Bill Squires, sat down to share his innovative tips and tricks that he has learned as a TEAM Master Trainer. Click here to see all Bill’s videos.



• Julie Taylor

  

  Julie Taylor

  Julie Taylor is the Senior Director of Guest Services and Diamond Suites for the Chicago White Sox. Julie has played an active role in the development of the training curriculum, and has been a TEAM Master Trainer since November of 1998. Julie has trained over 6,900 employees at Guaranteed Rate Field.



• Sadaf Usmani

  Sadaf Usmani

  Sadaf Usmani is the Sr. Manager of Guest Services for the Seattle Kraken at Climate Pledge Arena. Sadaf has been a TEAM trainer since January of 2015 and has trained over 3,200 employees. Sadaf became a Master Trainer in January of 2017.



• Anne Wheat

  Anne Wheat

  

  Anne Wheat is the previous Vice President of Guest Services and Special Projects for MetLife Stadium, home of the New York Giants and New York Jets, and has been a TEAM trainer since January 2000. At MetLife Stadium, Anne addressed guest concerns, trained all seasonal staff and was responsible for a guest services staff more than 650 people strong all while promoting the message of responsibility. Anne’s career spans over 15 years including her time at the Chicago White Sox, professional theater and retail stores. Anne became a TEAM Master Trainer in May of 2005 and has certified more than 9,100 employees.



• Roger Zouhar

  Roger Zouhar

  Roger Zouhar is the Internal Operation Manager for Elite. He is responsible for internal corporate operations as well as training of Elite staff working for the San Diego Padres at Petco Park and event staff at San Diego State University in San Diego, California. He is also training staff working for the Miami Dolphins and Miami Hurricanes at Hard Rock Stadium in South Florida. Roger has been a TEAM trainer since July of 2008 and has trained over 2,900 security and operations employees. Roger became a Master Trainer in August of 2012.