Alcohol Management Training

TEAM training is an employee-focused, full-facility alcohol management program available to sport and entertainment facility managers. It has combined the wisdom of industry professionals from facility management and concessions.

TEAM training takes a comprehensive approach to preparing facility operations managers to train alcohol servers and event-day employees to manage the sale, service and consumption of alcohol at public gatherings.

Benefits of Training

  • Improved employee morale by empowering employees to play a critical role in alcohol management and fan safety.
  • Reduced administration burden from the facility.
  • Reduced facility insurance claims, premiums and liability suits.
  • Independent, third-party certification that provides a “reasonable efforts” defense in the event of a liability suit.
  • Ability to track the training progress of each employee through TEAM’ reporting process.

There are two types of TEAM training:

  • Trainer Certification
  • Employee Certification
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  • Trainer Certification
  • Employee Certification

Trainer Certification

TEAM training utilizes a train-the-trainer approach. Facility operations, concessions, and human resources managers attend a train-the-trainer workshop called an Instructor Development Program (IDP) in order to become a certified TEAM trainer.

  • The standard registration fee for an IDP workshop is $750.
  • Discounts are available based on specific affiliations. See Prices for more information.
  • After passing the certification test, trainers may train the TEAM alcohol management program to their employees for a certification period of two years.
  • Trainers must recertify every two years.
  • Online recertification is available if a trainer has conducted at least four sessions or certified at least 80 employees during their current certification period.
  • Every other recertification must be completed at an IDP (every four years trainers must attend the workshop).

Employee Certification

TEAM training for facility employees is for EVERY employee working on game/event day. Whether employees serve alcohol or not, they are additional sets of eyes and ears to observe guests to ensure they are drinking responsibly and following facility policies. Employee Certification is divided into two levels.

Benefits of Employee Certification

  • Facility insurance claims, premiums and liability suits are lowered when facilities are trained in alcohol management.
  • Certification provides a tool for improving employee morale, as certification cards validate that employees play a critical role in alcohol management, the quality of the organization, and the safety of the community.
  • TEAM provides an independent third-party test grader which ensures credibility, while also removing the administrative burden from the facility.
  • The facility will be able to track the training progress of each employee through TEAM’ reporting process.
  • Certification also provides a significant Reasonable Effort defense in the event of a liability suit.

There are in-person and online solutions for employee certification.

Any venue, team or league interested in experiencing TEAM Training, should Contact Us for more information.

TEAM Coalition